What Austin Higgins is up to Now

I work as an indepenent tech consultant for Southwest Airlines. I was brought on to use my expertise in business and technology to bridge the gap between Rapid Rewards and Product marketing and the technology organization. 

In the past couple of years I have been able to: 

  • lead RFI/RFP, gap analysis, cybersecurity impact and vendor selection for multiple technology initiatives including white label product launch (incremental revenue of $x0m per year) including the new Southwest Airlines Hotel Platform
  • manage project execution on schedule and under budget for EarlyBird Check-In® enhancements resulting in $20m annual EBITDA improvement
  • manage design, planning and execution of financial transaction enhancement with multiple third-party applications resulting in $8m direct benefit
  • develop best practices, tools and methodologies for requirements gathering and prioritization of new technology products and projects
  • participate and lead functions of annual technology planning for the marketing organization

I am a Lecturer at the Jindal School of Management at the University of Texas at Dallas in the Finance department. I teach a class I co-designed on management consulting. As part of this class, I coach students in consulting projects for small and middle market companies.

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